Refund policy
1.
Returns Like many retailers, we guarantee the products we sell. If an item you've purchased is not functional, you can send it back for testing. If the product passes testing and is in working condition, we will then offer the refund or store credit. Please note that a 25% restocking fee may be applied if the item passes diagnostic testing. When exchanging items, you'll need to return the original item within 30 days to avoid being charged for both new/old items. *NO RETURNS OR EXCHANGES ALLOWED ON SOFTWARE PURCHASES - ALL SOFTWARE PURCHASES ARE FINAL* *ANY RETURNS RECEIVED WITHOUT A VISIBLE RA# WILL BE REFUSED AT DELIVERY AND RETURNED TO THE SENDER*
2.
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
3.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at shrek@diagspeed.com.
4.
Sale items and special sets (if applicable) Only regular priced items may be refunded, unfortunately, sale items and special sets cannot be refunded.
5.
Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shrek@diagspeed.com and send your item to High Tech Mobile Inc, 600 S Andreasen Dr. Suite E, CA, 92029, United States.
6.
Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.